Shipping policy
At MyTimeCo, we aim to make ordering as simple as possible. Because our products are made to order, please allow time for your order to be produced before it is dispatched.
Order processing
All MyTimeCo products are made to order.
Orders are normally processed and produced within 3–5 working days before being dispatched.
Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.
Please note that production time is in addition to the delivery time quoted below.
UK delivery
We currently offer tracked delivery within the UK.
Delivery is normally:
- Royal Mail Tracked 48: approximately 2–5 working days after dispatch
- Royal Mail Tracked 24: approximately 1–3 working days after dispatch
Delivery times are estimates and are not guaranteed.
For most UK orders, you should therefore allow approximately 4–8 working days from placing your order for production and standard delivery.
Larger orders may be sent using a courier service.
International delivery
We currently ship to selected international destinations.
Europe: approximately 6–21 working days after dispatch using standard tracked services.
USA: approximately 6–21 working days after dispatch using standard tracked services.
Canada and other international destinations: delivery times vary according to destination and shipping service.
International delivery times are estimates and can be affected by customs processing, local postal services and circumstances outside our control.
Customs and import charges
Orders shipped outside the UK may be subject to customs duties, taxes or other import charges imposed by the destination country.
Where applicable, these charges are the responsibility of the customer.
MyTimeCo cannot be responsible for delays caused by customs or for charges imposed by the destination country’s authorities.
Delayed or missing deliveries
Delivery times are estimates and occasionally a parcel may take longer than expected.
If your UK order has not arrived within 10 working days of dispatch, please contact us so that we can investigate.
For international orders, please allow up to 30 days from dispatch before contacting us about a potentially missing parcel.
We will work with our fulfilment and delivery partners to investigate delayed or missing orders and, where appropriate, arrange a replacement or refund.
Incorrect delivery information
Please make sure that your delivery address is correct when placing your order.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply if the item needs to be re-sent.
Delivery dates
We cannot guarantee delivery by a particular date unless a specific guaranteed delivery service has been agreed with us in advance.
If you need an order for a particular occasion, we recommend ordering well in advance to allow sufficient time for production and delivery.
Questions about delivery
If you have any questions about your order or its delivery, please contact us at:
mytimeco.fit@gmail.com
We’re always happy to help.