Refund policy

We want you to be happy with your MyTimeCo purchase. If something isn't right, please contact us and we'll do our best to put it right.

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you wish to cancel, please contact us at mytimeco.fit@gmail.com within 14 days of receiving your order. You then have a further 14 days to return the goods to us.

Returned items should be unworn, unused and in their original condition, with any original packaging and labels retained where reasonably possible. You may handle an item to the extent necessary to establish its nature, characteristics and functionality, in the same way you would in a shop.

You are responsible for the reasonable cost of returning an item when you change your mind, unless the item is faulty, damaged or incorrect.

Once we receive your returned item, we will process your refund in accordance with your statutory rights. Where applicable, your refund will include the cost of standard delivery originally paid. If you selected a more expensive delivery service, we will refund only the cost of the standard delivery option.

Returns after the 14-day cancellation period

In addition to your statutory cancellation rights, we offer a 30-day returns period for unwanted items.

To qualify for a return under this additional 30-day period, the item must be unworn, unused and in its original condition.

Return postage for unwanted items is the responsibility of the customer.

This additional 30-day return period does not affect or limit your statutory consumer rights.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible at mytimeco.fit@gmail.com, including your order number and, where appropriate, photographs showing the issue.

We will assess the problem and, where appropriate, arrange a replacement or refund at no additional cost to you.

Your statutory rights are not affected by this policy.

Exchanges

We do not currently offer direct exchanges.

If you require a different size, colour or product, please return your original item in accordance with this policy and place a new order.

Items that cannot be returned

The following may not be eligible for return where permitted by law:

• Items that have been worn, washed or damaged beyond what would reasonably be required to inspect them.
• Items that have been personalised or specially customised to your specifications, unless they are faulty, damaged or otherwise do not conform to the contract.
• Items that are returned outside the applicable return period.

Nothing in this policy affects your statutory rights as a consumer.

How to request a return

To request a return or cancellation, please contact:

Email: mytimeco.fit@gmail.com

Please include:

• Your name
• Order number
• The item(s) you wish to return
• The reason for the return, where applicable

We will provide you with the appropriate return instructions.

Refunds

Once your return has been received and assessed, we will confirm whether your refund has been approved.

Approved refunds will normally be made using the original payment method.

Where you exercise your statutory right to cancel, refunds will be processed in accordance with applicable UK consumer law. We may make a deduction where the value of the goods has been reduced as a result of handling beyond what was reasonably necessary to establish their nature, characteristics and functionality.